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Corporate History

Amcat was founded in 1990 after identifying the need for companies to grow by expanding their capability to contact customers through outbound call center software technology.


Early on, Computer Telephony Integration became a primary requirement of outbound contact. Based on the need for the call center agent to receive information about the party being contacted CTI would allow this information to be displayed to the agent in synchronization with the voice channel. Amcat quickly became a pioneer in CTI development.

Delivering and capturing customer information through the agent enabled the call center to become more efficient by decreasing the length of the call, increasing effective interactions and making resource savings.

Amcat customers soon requested the ability to add inbound and blended contact management capabilities. Amcat introduced its unified inbound, outbound and blended contact management solution and was the first to offer a modular Windows solution.

A technological innovator

Providing cutting edge technology solutions to the call centre industry for over a decade, Amcat has been an innovator in many areas that include:
  • Achieving third party accreditation for FTC regulation compliancy
  • Offering a complete modular Windows™ solution
  • Developing a Web-based agent client and client creation tool
  • Exposing all data elements to the customer
  • Utilizing internationally approved messaging standards
  • Providing an affordable solution to the mid-sized marketplace

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case studies
 
 
 
 
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news & events
Noble Amcat Host Contact Centre Evolution 2008 [ more ]
SNUG: Select Noble® Users Group Conference 2008 [ more ]
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