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Amcat Contact Centre Solutions enabled 1calldirect to more than double its turnover and achieve maximum staff utilisation whilst adhering to industry regulations. [ view more ]
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Advanced Telemarketing Services provides call center and lead generation services to the highly competitive mortgage industry. With new contact regulations and a competitive environment, ATS needed new technology that would leapfrog the competition. [ view more ]
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Established in 1993, Allserve Systems Plc is a global IT and Business Process Outsourcing (BPO) service providor company offering best-of-breed services across various industries through customised business benefits.
At Allserve Systems Amcat technology has eliminated downtime, increased productivity and given the company a scaleable and future-proofed software system that is easy and affordable to mainain. [ view more ]
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With call centers located in Auckland, Wellington and Christchurch New Zealand, Answer Services provides a full range of outsourced call centre services including reception services, business and corporate help desk, and inbound campaign traffic generated by outbound marketing (including television, radio, direct marketing and print advertising). A growth area of the business is outbound project services that include telesales and proactive corporate customer contact. [ view more ]
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AON warranty Group, a division of the AON Corporation, the second largest insurer in the world employs over 47,000 employees working in more than 120 different countries. This case study discusses how Amcat software has provided them with the technology to achieve outstanding results in contact management with a 75% increase in sales conversions. [ view more ]
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ASK Telemarketing (Advanced Sales Knowledge), located in Montgomery Alabama, provides call center marketing activities for political campaigns as dictated by election cycles. ASK asked Amcat to increase its outbound contact capacity quickly to meet demands of multiple political marketing campaigns. Additionally, ASK required different types of messages delivered via the software technology. [ view more ]
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The Black & White Group is a leading UK financial services company providing a wide range of competitive finance programmes. The company’s head office is based in Rugeley, Staffordshire, and employs 250 office based staff with 220 advisors in the field. [ view more ]
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Blake Holdings, based in Durban (SA), specialises in credit recovery and sales management on behalf of organisations in South Africa and Internationally. With 550 employees and a current annual turnover of 50 million, Blake Holdings is one of the largest call centre operations in South Africa. [ view more ]
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Headquartered in Carmarthen, South Wales with a fundraising centre in Bristol, Cerebra is a specialist charity dedicated to helping children with neurological disabilities as a result of brain injury. The charity has three key primary aims: funding ground-breaking research, providing grants for parents and items such as educational toys or equipment that cannot be obtained through public funding, and support for parents and careers through its PARNET network. Cerebra wanted to upgrade its contact center capabilities and contacted Amcat. [ view more ]
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Club IntraWest was seeking a contact management solution for its 168 outbound call center agents that would maximize the level of bookings yet minimize the time and agent resources to achieve these goals. Intrawest’s exceptional customer standards and brand loyalty also needed to be maintained. The company already had an existing SQL database installed and was looking to fully harness this power in conjunction with a contact center management solution. [ view more ]
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Established in 1997, Converso Contact Centres are an outsourced telemarketing telesales company who work with small to very large blue-chip companies providing them with intelligent customer contact solutions. In this case study Converso explain how Amcat has been key to the growth and success of their technologically astute contact centre. [ view more ]
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Cox Insurance Holdings Plc is a unique company that combines a successful underwriter with a rapidly growing broking and insurance services business. The company employs 2,000 staff across four UK call centre sites in Brentwood, Bradford, Southampton and Swansea. Cox provides insurance for motor, house, pet and travel. [ view more ]
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e2save.com, a trademark of The Carphone Warehouse Ltd, is a well established direct response company offering savings in time, hassle and money to its customers. Founded in 1999, and based in Loughborough, the retail company has grown quickly to become one of the largest mobile phone e-tailers in the UK with 100 employees, an impressive customer base and a turnover of £30 million. [ view more ]
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Established in 1993, Excell is a broad based contact centre specialising in both inbound, outbound and blended business support services. As a major investor in new technology, Excell chose Amcat to provide them with their state of the art technology and CRM systems to ensure they maintain their competitive edge in the market place. [ view more ]
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Finance Solutions is one of the UK's largest independent brokers for unsecured personal loans and currently processes over £100 million of new loan applications every month.
The installation of a contact management solution from Amcat has more than doubled Finance Solutions' lead processing efficiency from 40% to over 90%. [ view more ]
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iResponse is a specialist outsourced contact centre providing comprehensive business support services. iResponse is split into two discrete business units; iAcquire and iServe. iAcquire focuses on outbound telemarketing programmes for customer acquisition , cross-selling and affinity programmes. iServe operates in a similar way but specialises in customer service provision, technical support and order processing. [ view more ]
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LBM is one of the UK’s leading marketing agencies. Based in Manchester, the company is comprised of three divisions: LBM Intelligent Data, providing business data services; LBM Intelligent Contact, the UK’s number one outbound call specialist; LBM Customer Intelligence, for business consulting, analytical and data management services. [ view more ]
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Matrix Marketing Services is a nationwide supplier of mobile phone products and services both to retail outlets and direct to the consumer. The mobile phone industry across the U.S. has traditionally been based on the retail outlet sales model. However, the average cost of sale using this method is too high. Traditionally, the face-to-face method of down-the-street selling has been preferred over direct sales to consumers over the phone as the chances of fraud are reduced. However, these fears become less significant when you consider the difference in volume of sales between the two routes to market. [ view more ]
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McRei Incorporated provides outsourced marketing support for political campaigns. McCrei specializes in ‘turn out’ campaigns which focus on getting
maximum turn out for a candidate. Recently, she ran the turn out for a special state senate election to 18% when the expected turn out was only 8%. Sandy’s candidate won the election with 68% of the vote. When Sandy McDade started McRei Inc., she needed contact management technology to help make the business profitable by being able to manage multiple campaigns simultaneously. [ view more ]
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Based in Leeds, Newman DCA provides outsourced debt collections services. With over 70 full and part time collections staff based across two sites, the company handles more than £200,000,000 worth of overdue and delinquent accounts annually. [ view more ]
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Pearl Telecom is a start-up business founded at the beginning of 2004. Now with 23 staff and an anticipated first year turnover of £1 million, the UK wide supplier of telecommunications solutions for small to medium sized companies is poised for nationwide growth. [ view more ]
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Based in Kent, Personal Finance UK is a finance brokerage company providing tailored loans, mortgage and re-mortgage programs to suit a range of individual circumstances. [ view more ]
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Qualitel is an independent supplier of B2B and B2C telecoms, ranging from mobile phones to LCR and Broadband. This leading telecom supplier provides a no obligation telecom audit, fixed tariff reviews and freephone customer service for the business market, and a direct route to the Orange network via the contact centre to the residential market. [ view more ]
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Implementing a contact centre solution from Amcat allowed Quay Connect to overcome the problem of reaching unavailable contacts and enabled contact centre representatives to handle blended commercial campaigns. [ view more ]
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Regal Fish has supplied UK customers with fish and seafood for over 15 years. Originally operating three call centres in Grimsby, Hull and Barton-on-Humber and employing 50-60 staff, the company made a transition to a single retail contact centre. It is now leading the way in demonstrating how small businesses can use technology to improve services and help them grow. [ view more ]
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In business since 1995 and located in Toronto, Canada, SMT has more than 25 years of collective experience in integrated marketing services, including both inbound and outbound contact, customer service, acquisition, recovery and retention teleservices programs.
SMT provides integrated marketing services through its extensive telemarketing telesales
resources, customer research capabilities, and database management services to give clients a competitive edge in the market place. SMT provides outsourcing services for an impressive array of Fortune 500 customers including Home Depot, City Corp Card Services, First USA Visa and Primus Residential Long Distance among others.
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With rapid growth since its inception in 1995, Space Kitchens is now one of the UK’s leading designers and installers of quality fitted kitchens. In 1998 retail sales peaked at £1 million and the company now projects annual sales of over £25 million. [ view more ]
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United States Rare Coin and Bullion Reserve (USRC) markets rare coins
and precious metals directly to the public. The market for rare coins
has increased dramatically over the past few years as gold has doubled
in value since 2000 and many investors believe that gold is a solid buy
and an integral part of a strong investment portfolio. USRC needed a distributed customer communications system that would leverage a sales office, link it with the corporate office, and do a better job communicating with its customer base. [ view more ]
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Founded in 1936, the United Steelworkers (USW) union represents 850,000 workers in the United States and Canada employed in the industries of metals, rubber, chemicals, paper, oil refining and the service sector. The USW’s Political Department provides issue and candidate advocacy for its members, focusing on important work-related issues like health care, job security, workmen’s compensation, contracts, safety, the environment and retirement.
Polling, fundraising, and political and legislative action are crucial functions for the USW, and keeping in close contact with its members is key to the success of the political advocacy team. After trying a number of different call center systems over the years, USW selected the Contact Center Suite (CCS). [ view more ]
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Vekstar is a growing force in the mortgage lead
generation industry providing consistent and profitable leads for mortgage, banking, and financial service industries across the United States. Their state-of-the-art call center oversees multiple campaigns for various clients to generate thousands of mortgage leads weekly utilizing the Amcat solution.
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Amcat provides contact centre technology so that Vilcol can maximise the efficiency of their representatives and create highly targeted, customised collection campaigns specific to debtor type. [ view more ]
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The contact centre solution from Amcat enabled walter TeleMedien to improve productivity through a complete unified inbound-outbound solution. [ view more ]
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In operation for 40 years, Weatherseal has successfully built its business through supplying windows and doors throughout the UK. The company is part of Latium, the largest privately owned home improvement group in the UK. [ view more ]
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