Collections Contact Management Software & Dialer

Improve Collection Promises to Pay

Financial and collection organizations the world over select Noble-Amcat to meet their contact management needs. Our expertise encompasses mortgage, banking, outsourced collection agencies, and credit agencies.  The advanced call recycling and productivity features mean that your call center will achieve more promises-to-pay, every hour of every day. 

• More collections promises-to-pay, accomplished more efficiently at a lower cost.
• Capture, segment and analyze customer contact data for appropriate follow up collection actions.
• Seamless integration with established systems and databases.
• Manage each contact appropriately based on debt delinquency level or other rules.
• Professional customer interactions, at the right time, with the right channel and appropriate data.
• Route each call to the appropriate self service channel or agent skill group.
• Multiple channels for contact including email, fax, web, text , predictive dialers, and voice broadcasting.
• A unified inbound outbound software solution provides advanced capabilities that allow your team to manage all phases of the collections process.

Key Collection Features

• Flexible agent scripting controls how information is captured and the complete collection process. The solution is flexible and can work with your current applications.
• Multi-number collections dialer. Easily create custom dialing plans involving multiple numbers for each record to be called at different times of the day.
• Multiple Dialer Modes. Predictive dialing is one of several dialer modes used in the collection process.  The Amcat solution provides both predictive and non-predictive dialing modes. Often used with credit card collections, automated dialers can play a recorded message when an answering machine is detected. 
• Real Time Record Update.  It is critical to be able to update campaigns in real time so that parties are not called inappropriately. 
• Agent call back: Allows agents to schedule call backs as required.  The call backs can be routed to a specific agent or group of agents.
• Network Level Message Classification. With thousands of people changing their numbers daily, many of these parties change numbers to avoid collection calls. The solution differentiates, identifies and categorizes each network message for every number and record dialed. All information is stored in the database so that it can be easily reported and queried to build new targeted calling lists.
• Outbound skills-based routing. The outbound call routing feature gives priority to agents according to proficiency level or other variables.
• Powerful call blending functionality: dramatically reduces the costs of maintaining two separate inbound and outbound agent groups.