Noble-Amcat Financial Services Contact Management Solution: Banking CRM software for marketing, customer support interactions and debt collection in finance

Contact Management for Financial Services

Noble-Amcat's unified customer contact management software helps banking and credit union centers improve CRM and marketing campaigns.

Improve Financial Services and Marketing

Amcat is the financial industry specialist. Financial companies, including banks and credit unions, trust Amcat IP contact center solutions to provide them with an intelligent unified communications system. Worldwide we help mortgage, credit union and banking call centers improve marketing efficiency and CRM through state of the art customer interaction management systems.

Amcat software is the choice of leading banking institutions, mortgage originators, and sub-prime loan lenders. Retail banking centers that utilize infrastructure technologies, such as multi-channel contact modes, IVR, and IP distributed workforce capabilities; optimize workforce efficiency while improving customer interactions.

Key benefits include:

Faster finance qualification processes so you can generate and process more applications each day. The software is easily integrated with the Web, email or other financial sources.
Controlled messaging for CRM, qualification processes and business data collection.
Seamless integration with Calyx and other financial software systems and databases.
Customer multi-contact channels that provide all the appropriate data.
Easy system management: Improved management efficiency saves money each day.
Compliant and fully tested with all 'Do Not Call' international regulations.
Call and data transfer or conferencing: Distributed IP technology makes it easy for agents to transfer calls, and data, to banking or credit union officers where ever they may be located.
Flexible easy-to-control databases: You are in charge of the database. Changes or additions can be easily be made by management and require no IT intervention.
More agent talk time and qualified leads every hour, every day: Amcat's unified inbound outbound blended contact solution provides advanced customer lifecycle management capabilities that allow your team to manage all phases of the customer lifecycle.
Dedicated and personable customer support. A must for fast-moving financial companies.

Financial customer care management

Amcat software provides agents with real time customer information for both marketing and services, along with detailed call center management operations reporting.
Flexible Web-based agent scripting allows you to control how your agents capture information, and complete sales and service processes.
Agent call back allows agents to schedule customer call management as needed. The calls can be routed to a specific finance agent or to a group of agents. This a critical function for CRM and closing banking leads.
Transfer of web-based data directly into agent qualification scripts: Speeds up the lead generation and finance qualification process.
Inbound and outbound email: outbound and inbound lead email can be integrated with your contact center campaigns. Also, agents can send outbound emails to provide critical forms and follow-up information to clients.
Three way conferencing and transfer with data: Easily conference in a third party such as a bank officer and transfer the call with data.
Calyx integration: Move data from the agent qualification scripts directly into Calyx or other loan applications.
Easy-to-manage and use: The Amcat system saves credit union and banking centers money each day by automating many features. The Amcat database is completely open and manageable by non-IT personnel.
Call Blending: Amcat's powerful software functionality allows the same agent group to place calls through the outbound system and also receive inbound calls of a similar nature.

Unsurpassed customer contact and marketing solutions from Amcat

Distributed Contact Center Benefits: Amcat provides the capability to easily utilize and manage remote agents and remote sites as a single entity. Credit Union- banking support personnel do not have to be confined to the actual call center. They can access the system and interact with customers from any location.

Contacts are intelligently routed to the most appropriate agent, wherever the agent may be located on the network.

Remote field agents can be based anywhere and access the system through a web browser. Agent desktops are browser-based and allow communications via voice, email or web.

Improve Banking- Credit Union CRM with integrated Customer and account management. Account tracking with real-time information improves CRM. Features like Virtual Assistant and IVR Applications empower customers. CTI screen pops enable agents to focus their energies on customer support and spend less time gathering information.

Campaign management includes the ability to create targeted lists and generate customized call results codes in seconds. Additionally, you can create new database fields, manage databases all with an easy-to-use user interface. With Amcat, you are in complete control of your inbound and outbound contact center projects.

Call Recycling and the Amcat Living File™ The Amcat system is the most efficient system available for penetrating and making efficient use of marketing lead lists. Independent reports show that it is up to 300% more efficient than competitive systems in list efficiency. The Amcat system labels and categorizes each call attempt made. Then, calls are cycled and recycled according to strategies established by your managers.

Flexible agent (Web-based) scripting allows you to control any project including the flow of a qualifying call or any interaction process. You can also control branding, how representatives capture or provide information, etc. And your non-technical managers can make changes in seconds as needed. Amcat's Web-based scripting allows you to seamlessly integrate agent scripts with information and data and link with CRM and sales applications in real-time.