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Press Releases
New and archived Amcat releases
Noble Amcat Strengthens European Team with New Financial Controller
June 2008
Noble Amcat Appoints New International Channel Manager
June 2008
Noble Amcat Host Contact Centre Evolution 2008
March 2008
Noble Systems® Announces Acquisition of Amcat™
November 2007
Ideal Debt Solutions Invests in Amcat Technology
October 2007
Amcat Communicator Powers "Contact Centre Without Boundaries™” - Increasing Agent Productivity
July 2007
Amcat Introduces Contact Centre Without Boundaries
July 2007
Amcat's New Enterprise IP Contact Centre Model Designed for Adaptability
June 2007
Merchant Lynx Selects Amcat to Enhance Sales Effectiveness
June 2007
Amcat Wins IP Contact Centre Award
June 2007
Amcat and Aculab Deliver the Contact Centre of the Future
June 2007
Amcat Partners With Workforce Management Leader IEX, a NICE Systems company
May 2007
Outsourced contact centre chooses Amcat to automate results-driven campaigns and boost productivity by 100%
May 2007
Amcat’s Southern African expansion gathers pace in bid to win share of growing contact centre market
April 2007
JJB Sports selects Amcat technology to manage inbound call handling
April 2007
Amcat partners with QAS to offer contact centres data capture verification tools
March 2007
Amcat launches the industry’s next generation CTI-based agent productivity software
March 2007
Amcat praises customer’s decision to abandon AMD
February 2007
Telecom 3 selects Amcat technology
January 2007
Garlands invests in advanced outbound contact centre technology
December 2006
Regional start-up mortgage broker selects Amcat technology for fast-track growth
November 2006
Estate Agent makes new technology "Appointment"
November 2006
Contact Centres see importance of sharing data
November 2006
Specialty Catalog selects Amcat to improve customer interaction productivity & service goals
November 2006
Countrywide Skips selects Amcat software for inbound CRM and outbound B2B telesales
November 2006
Amcat and Target integrate contact management solutions and application processing for brokers
October 2006
Kitchen specialist extends customer reach and boosts business with Amcat
September 2006
Amcat Wins Innovation Award
September 2006
Geko climbs to new heights with Amcat
September 2006
Mortgage specialist, Cartel Group, chooses Amcat
August 2006
New Amcat UK sales management helps UK-based organisations provide enhanced customer care
August 2006
Amcat customers embrace ‘Dial Responsibly’ campaign
August 2006
Amcat ships soft IP PBX functionality
July 2006
Leading mortgage lender selects Amcat for next generation customer contact
July 2006
Amcat partners with Aculab to provide affordable & mission-critical IP contact centre solutions
July 2006
Amcat Appoints New Leadership for UK and EMEA
June 2006
Amcat Announces Key Senior Appointments
May 2006
Eurocom experiences dramatic growth with Amcat solution
May 2006
Amcat Announces Educational Conferences
February 2006
Amcat announces walter Telemedien-Group win
January 2006
Amcat 'Enterprise Edition' Wins Product of the Year 2005
January 2006
Amcat technology assists mortgage broker win top honours
December 2005
Amcat VoIP solution saves company 1 million during Hurricane Rita
November 2005
Amcat launches silent call initiative
October 2005
Amcat welcomes Ofcom initiative on Silent Calls
October 2005
Qualitel Triples Sales with Amcat Technology
October 2005
Amcat wins first ATA "Technovation" Award
October 2005
Amcat Launches 'Enterprise Edition' for multi-site & distributed contact centres
September 2005
Amcat wins contract with major Swedish outsourcer
September 2005
Amcat captures Nordic market with new contact centre solution
September 2005
Amcat technology wins CRM Excellence Award
July 2005
Amcat wins ‘Effective IT Award 2005’
July 2005
Garlands enhances outbound services with investment in Amcat intelligent call handling technology
June 2005
UK Contact Centres Provide Important Feedback on Best Practices
June 2005
Amcat technology short-listed for Effective IT Awards
June 2005
Amcat signs OEM agreement with speech leader, ScanSoft
May 2005
Amcat Wins IP Pioneer Award
May 2005
Amcat wins Customer Inter@ction Solutions® magazine’s “Product of the Year” Award for 2004
March 2005
Amcat announces May series of Best Practices seminars
March 2005
Amcat signs OEM partnership with IP softphone specialist Xten
February 2005
Amcat Announces New Functionality to Increase Effectiveness of Debt Collection Industry
December 2004
Amcat invests in worldwide expansion program
December 2004
Amcat Introduces Next Level In Intelligent Outbound Contact
September 2004
Amcat and UK Telemarketing Industry Show Commitment to Reduce Silent Calls
June 2004
Amcat promotes 'Best Practices' in outbound calling
May 2004
Amcat's Contact Center Suite Lauded for Innovation by U.S. Business and Industry
February 2004
Amcat Wins 2003 Product of the Year Award from Customer Inter@action Solutions Magazine
January 2004
Overview
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case studies
-- Industry --
Debt collection
Distribution
Financial Services
Fund Raising
Home Improvement
Insurance
Mortgage
Outsourced contact center
Political marketing
Retail
Telecommunications
Travel and Resorts
-- Problem --
Agent retention
Agent scripting
Best practices/compliance
Cost of technology
Customer retention
Ease of Use
Increase productivity
Integration
Lead production
Linking multiple locations
Multi-channel needs
Need to leverage customer data
Open architecture/database
Operational efficiency
Record/monitor calls
Reliability
Reporting
Third Party and CRM
-- Solution --
Amcat consulting services
Amcat Inbound, outbound & blended
Comprehensive reporting
CTI
CTI links to CRM data
Data management
Distributed Contact Centers
Ease-of-use
Flexible agent scripting
Improved agent performance
Improved productivity & efficiency
Integration capability
International Do Not Call compliance
Managing multiple campaigns
Multi-channel contact
Ongoing support
Open architecture & .NET
Open database support
Predictive automated dialers
Remote agents
Transactional voice recording
-- Language --
English
German
View all case studies
here
news & events
Noble Amcat Host Contact Centre Evolution 2008 [
more
]
SNUG: Select Noble® Users Group Conference 2008 [
more
]
Noble Systems® Announces Acquisition of Amcat™ [
more
]
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