- Rapid implementation and operation of UK multi-channel contact centres.
- Fulfillment of inbound, outbound, blended and multi-media contact management needs.
- Manageability and control of information for real-time decision support.
- Value added to existing contact centre point solutions including PBXs, ACDs, CRM and office applications.
- Enhanced customer and agent interaction for improved CRM.
- Feature rich software capabilities.
- Low cost of ownership.
Amcat has installed thousands of international call centre seats from its sales and service operations in North America, UK and Europe, India, Pacific Rim and Oceania regions. We maintain a full complement of support, development and training personnel in each of our facilities. In addition, we can team with proven technology partners to meet the specialized needs of any contact centre.
Modular design means you purchase only the features you need
Because Amcat designs its software products using modular methods, you can select the features that your call centres need now and add features as your business needs evolve. This capability saves you money while allowing you to plan for the future.
Agent Scripting and CTI Controls
Amcat's CTI-based agent scripting applications are the industry's most comprehensive and flexible productivity tools for agents. They guide agent conversations and provide CTI-based information during the interaction. Logical script branching delivers customer specific data to the agent’s screen to facilitate accurate and efficient interactions. Read More.
Agent Script Design Application
Amcat provides an agent script design application that allows call center managers to easily create and modify agent applications, even while they are active and in production. Managers do not have to be technical experts to build and modify software scripts since the tool provides easy point and click . Read More.
Management ConsoleFacilitates the launch and control of inbound, outbound and blended projects with statistical views and powerful reporting capabilities.
Multi-Channel ContactAmcat multi-channel capabilities integrate voice, email, fax, Web, voice over IP, instant messaging (SMS) and video. This enables agents and customers to communicate effectively using their preferred contact channel. |
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A Closer LookAmcat Contact Centre Suite encompasses the key software technologies that meet the broad-based requirements of today’s contact centres including:
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