Ongoing Support

Our aim is to help you fulfill your business mission effectively. Our support programs include:

• An assigned account manager
• Telephone and email support
• Service issue tracking with procedural timed escalation
• Software upgrades and service packs
• Onsite support

Your account manager

Your account manager is a specialist assigned to your account to ensure that you receive consistent levels of support, frequent product updates and consistent communication.

Multiple levels of support via telephone and email

The Noble-Amcat team is highly trained to diagnose and solve your technical issues as well as to help you optimize the performance of the system. With contact by either phone or email, Amcat offers multiple levels of support so that you can choose the level that meets your business requirements.

Service issue tracking with timed escalation

Amcat employs state-of-the-art service request tracking and call handling systems so that each call is handled properly according to procedure. Each request is assigned a service tracking number prior to diagnosis. While most requests are resolved in the first call, as required, calls are escalated to second and third tier engineering levels for fast resolution.

Software release upgrades

Amcat continually refines its software and when you are an active member of the Continuing Software Support program, we provide and install any appropriate release level software upgrades or service packs. Staying current with the latest software levels is important for the ongoing maintenance of your Amcat solution.